Newsletters

Be Compliant, Get Certified

Audit and Monitor for Regulatory Compliance Do you process any data or documents that are covered under HIPAA? What about those other regulations like PCI or GLB? If you can’t answer those questions for sure then you could have a problem. A violation, even an accidental one, could trigger an investigation. And an investigation that reveals a lack of preventative or reactionary processes can make things worse. Ignorance is not a defense. It is better to know where you stand. You may already be aw ...

Look Inward for Postal Savings

Look Inward for Postal Savings Are you following developments in the postal world? Staying informed is important. But spending too much time trying to predict the effects of legislative actions, union positions, or top management decisions can be a distraction. Our recommendations for small to medium size mailers and the vendors that support them is to continue to monitor what is going on with the USPS at the national or regional levels, take advantage of changes that go their way and do their b ...

Betting the Farm: Hoping You Don't Have a Privacy Breach

Recently, widespread and well-publicized privacy violations cost businesses in the US an estimated $6.5 billion in a single year. Most of the incidents were preventable. Have you thought about privacy and security lately? It’s worthwhile to periodically review how your document workflow protects the private information that may be flowing through your shop. Perhaps document operations haven’t been attractive targets for identity thieves (so far). But they do have an exposure to accidental disclo ...

Creating a Green Mail Center… on a Budget!

There are lots of ways you can make your mail center more environmentally friendly. Print and mail center managers across the country often fail to see opportunities in their shops that can make a big difference in their overall environmental footprint. Interestingly, once they are identified most environmental strategies can be implemented with little to no capital expenditure. In fact, these strategies often result in a reduction in cost along with a reduction in environmental impact. Plus, en ...

How secure is your document workflow?

Are you in the business of creating or distributing personalized communications? Are worries about data breaches and privacy violations keeping you up at night? Did you know that the number of data breaches increased by over 30% in 2013, with 43% of those related to highly sensitive healthcare information? Internet and mobile computing have amplified the need for immediate data access. Supporting the data availability required by portable processing platforms has resulted in additional complexi ...

Making Mail Better

Listening to all the analysts, vendors, and consultants you’d think that every piece of mail that is produced these days is personalized, relevant, and demographically targeted. A quick scan of your own personal or business mail will tell you the goal of widespread personalized communications is still in the distance. “Spray and Pray” lives on as an often-employed marketing strategy. “Dear Customer” still substitutes for even the simplest recognition of individual customer relationships. Duplica ...

A Path to Paperless

Do you print bills or statements? Are you hearing from your internal or external customers that they want more consumers to convert to paperless communications but they can’t achieve the desired participation? In a recent study on print suppression, a majority of billers said they’d like to have 35% of their customers go paperless within the next few years. Consumer resistance is waning, but most still rely on that paper document to kick off their in-home bill-paying workflow. Here’s one idea th ...

Making Mail Affordable

If you think you’ve done everything possible to make mail affordable for your internal or external customers, you might want to take another look. Everyone has made cuts over the last few years. But there are still ample opportunities to save money on materials, production costs, and postage. Unfortunately, the savings that remain are difficult to recognize – especially for those who work in document operations every day. The very people called upon to find innovative ways to lower costs are han ...

Things Your Inserter Salesman May Not Tell You

Do you need new mailing equipment? Before you start getting dazzled by the videos, product brochures, and trade show demos there are a few things you should do. Getting a handle on exactly how your operation is working now and how you’d like it to look in the future is critical for matching your requirements to the equipment. This insightful exercise may suggest solutions that you weren’t even considering. Operations managers need to ask themselves why they need new gear. What is the driving for ...

Real Important: Security for Document Centers

Some document production facilities fail to appreciate their exposure to fines, penalties, and negative publicity should data or documents featuring private information fall into the wrong hands. Document center managers should be aware this data may be covered by regulations such as HIPAA and HITECH. The Office of Civil Rights is responsible for enforcement of the health information privacy laws and they have announced plans to expand audits and investigations. In the language of HIPAA, outsour ...

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